Following instances of discolored water due to a main break, we will be flushing hydrants today in multiple areas in an effort to clear the lines. Please avoid using the dishwasher or washing machine during the hydrant flushing operation. If you experience discolored water once flushing is complete, open an outside spigot, or run cold water until it runs clear from the faucet nearest to the water line as it comes into the house. Then, open the hot water faucet to remove any remaining sediment in your lines. Never run hot or warm water immediately after a hydrant has been flushed, as this could lead to sediment getting into your water heater. If you experience low water pressure after flushing is complete, check your faucet screens for trapped particles. You should not wash laundry, especially white or light-colored fabrics, during the hydrant flushing operation. After flushing is completed for the day, wait until your water runs clear. Consider washing a load of dark-colored laundry first. As has always been our policy, if you must run your water to clear any sediment, please call the Utilities’ Office at 304-743-3422 and ask for a discolored water adjustment. Please make note of the date and time of day you ran your water to clear and relay that information to the office staff when you call. Your usage will be adjusted by the amount of water shown to have gone through your meter after the flushing event to clear your water. We apologize for this inconvenience. Please also be advised that a precautionary boil water advisory will be in effect for those who have experienced discolored water or a loss of pressure. Please be sure to bring water used for drinking, making ice, brushing teeth, washing dishes, and food preparation to a full boil for at least one minute, then cool before use. Once the system recovers, we will collect water samples that must be analyzed for a minimum of 24 hours. You will receive another message from us letting you know when this advisory has been lifted. We apologize for this inconvenience. Thank you and have a great day.
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